Glenna Young, BS, RHIA, CCS
Director Health / Clinical Sr. Instructor
Office: Owen-Redfield Complex
Professional Work Experience
- Health Information Management Professional - 31 years
- Instructor College of Technology HIT Program - 23 years
- HIM experience University of Utah Medical Center, Western Rehabilitation Center and Rivendell of Utah Child and Adolescent Psychiatric Center - Utah. Bingham Memorial Hospital - Idaho
- Consultant, RHIT Health Information Bear Lake Memorial Hospital - 15 years
Career Highlights
- Helped to start the ISU HIT Program as original HIT Advisory Board Member and then HIT Program Coordinator during first year of program.
- ISU HIT Program Awarded “Top 10 in Nation HIT Web Programs - 2014
- College of Technology Outstanding Achievement Award - 2003
- Awarded Bingham Memorial Manager of the Year - 1994
- Awarded IdHIMA Distinguished Member Award - 2002
- IdHIMA Volunteer Positions Held:
- President, President Elect, Past President
- Advocacy Director (Legal Legislative)
- Director at Large
- Coding Roundtable Coordinator
- Nominating Committee
- Graduated 25 HIT classes and approximately 345 HIT graduates
One of my Favorite Professional Experiences….
The countenance of hope, excitement, and anticipation for the future seen on graduates. Overwhelming feeling of happiness when a new graduate visits with news of that first job and a whole new life ahead. These are two of my favorite experiences.
Remember, sometimes you just have to get on that Harley and ride! Have confidence in yourself and let the sky be the limit.
Wade E. Lowry, BS, RHIT
Clinical Coordinator / Clinical Assistant Professor
Office: Owen-Redfield Complex 320
Professional Work Experience:
- Registered Health Information Technician (RHIT) – 19 Years
- Advanced Instructor and Clinical Coordinator , College of Technology HIT Program – 11 Years
- Retired USAF/USAFR Master Sergeant – 20 Years
- Physician Office Business Manager, Patient Accounts Coordinator, and Acute Care Health Information Operations Manager – 8 Years
Career Highlights:
- 2004 Senior NCO of the Year, 419th Medical Squadron, Hill AFB, UT
- 2009-2012, Presidential Tier of the Idaho Health Information Management Association and member of the House of Delegates of the American Health Information Management Association
- 2013 named the Idaho Health Information Management Association’s Distinguished Member
- Mentoring up to 20 students per year in clinical practice experiences
One of My Favorite Professional Experiences:
My favorite professional experiences center around the opportunities I have had to help recognize HIT students and HIT clinical professionals for their outstanding work in education, and in the Health Information Field. It was most gratifying to see one of our students awarded a Distinguished Student Scholarship in 2017. It has been a pleasure to see students receive recognition, on a state and national level, with scholarship awards from the Idaho Health Information Management Association and the American Health Information Management Association. Finally, two of our treasured affiliated clinical sites have been recognized as Outstanding Community Partners by the ISU College of Technology: the Health Information Management Department at Bingham Memorial and the Health Information Management Department at Portneuf Medical Center (shown in my profile picture). Being able to recognize such deserving people and organizations is truly my reward as an instructor.
From Left to Right: Glenna Young, HIT Program Coordinator, John Abreu, CFO at Portneuf Medical Center Madonna Coorough, Director of HIM at Portneuf Medical Center, Wade Lowry, HIT Clinical Coordinator
Mona P. Doan MS, RHIA, CCS-P
Clinical Instructor
Office: ISU Meridian, Room 667
Professional Work Experience
I have worked in the healthcare industry for over 20 years in a variety of settings and positions. Several titles I have held have been Operating Room Unit Clerk, Medical Coding & Billing Specialist Lead, EMR/EHR Implementation Training Specialist, Medical Billing Coordinator, Office Manager, and Project Manager. Settings I have worked in include private practice for internal medicine, pain management, physical therapy, family medicine, and rounding out my experience at two major hospital health systems in Boise, Idaho. During my summers off from teaching, I provide consulting and education services to physician-owned practices by reviewing their processes, policies, and procedures to help them improve their revenue cycle management practices.
Career Highlights
Academic Background
- Master of Science (MS) in Human Resource Development with emphasis on Career and Technical Education, Idaho State University
- Bachelor of Business Administration (BBA) in Marketing, Boise State University
- Associate of Science (AS) in Health Informatics and Information Management, Boise State University
Professional Certifications
- Registered Health Information Administrator (RHIA), 2018 – Current
- Certified Coding Specialist – Physician Based (CCS-P), 2007 - Current
- Registered Health Information Technician (RHIT), 2007 – 2018*
*The RHIT credential was superseded by the RHIA credential
Professional Affiliations
- American Health Information Management Association (AHIMA), 2006 – Current
- Academic Research Reviewer, July 2022 - Current
- Component State Association Delegate, July 2012 – June 2016
- Healthcare Information and Management Systems Society (HIMSS), 2017 – Current
- Idaho Health Information Management Association (IdHIMA), 2006 – Current
- Director at Large, July 2022 - Current
- Nominating Committee Member, July 2017 – June 2019
- Past President, July 2015 – June 2016
- President, July 2013 – June 2015
- President-Elect, July 2012 – June 2013
- Secretary, July 2010 – June 2012
- Coding Roundtable Volunteer, July 2009 – June 2010
Favorite Professional Experience
I served as a mentor one year at my clinic site for a local University for their Health Informatics and Information Management students. This particular year I had two students that did their rotation with me. I was able to show and teach them the ins and outs of what I did on a daily basis and how it was applicable to what they were learning in their courses. To this day, I still interact with them, and seeing them thrive and succeed in the health information management realm has been very rewarding.
“A Little about me…”
I was born and raised in Idaho and currently reside in Meridian. I enjoy baking, reading, photography, and crafting. I also appreciate all the outdoor activities that Idaho has to offer, such as camping and fishing. I have a passion for learning and you will often find me delving into an assortment of topics to deepen my knowledge and satisfy my curiosity.
Rhonda Ward, RHIA
Clinical Instructor
Office: Roy F. Christensen Complex 151
Professional Work Experience
- Clinical Assistant Professor, Health Information Technology Program, Idaho State University (2017 – Present)
- Registered Health Information Technician ( RHIT,2011 - 2020)
- Bachelor’s Degree in Workplace Leadership and Training, 2020
- Registered Health Information Administrator (RHIA, 2000 -Present)
- Health Information Manager, Oneida County Hospital, Malad, Idaho (2008 - 2017)
- Clinical Biller, Oneida County Clinic, Malad, Idaho (2007 - 2008)
- Health Unit Coordinator, Bear River Valley Hospital, Tremonton, Utah (2004 - 2007)
Career Highlights
- 2017 -Present IdHIMA Volunteer Positions Held
- President, President Elect, Past President
- Nominating Committee
- House of Delegates member
Favorite Professional Experience
For me teaching students is very gratifying because I get to see their skills and confidence grow over time. It’s rewarding to watch things “click” for them and know I played a small part in helping them reach their goals. I enjoy sharing real-world experience, answering their questions, and watching them move forward in their careers. Seeing their progress and excitement reminds me why I love what I do.
A Little about me…
I was born and raised in Deweyville, Utah, just over the Idaho border. I’ve been married to my husband Jess for 34 years and we’ve raised three amazing adult children and three dogs who basically run the show in our house. I’m a die-hard Eminem fan (yes, a full-on Stan) and love having music of all kinds playing constantly, sometimes it’s a concert in my living room. I like to attend concerts with my family. I would love to live by the Pacific Ocean. Though for now, I live vicariously through a live camera of the Pacific Ocean on my computer screen. Close enough, right?